Cookie & Privacy Policy

1. Who we are

HPLC Conveyancing Ltd is the controller of your personal information. We are a conveyancing practice regulated by the Council for Licensed Conveyancers (licence no. 11213).

• Address: 1331 Melton Road, Syston, Leicester, LE7 2EP
• Telephone: 0116 260 8990
• Company number: 10760449

2. Information we collect

• Enquiries: your name, email address, telephone number and message when you use our contact form, email or call us.
• Quotes: the details you enter into our online quote calculator, such as your name, contact details and information about the property.
• Clients: the information we need to act for you, including proof of identity and address, financial information, source of funds and details of the property.
• Website use: information collected through cookies, explained in section 7.

3. How we use it

We only use your information where the law allows us to:

• To respond to your enquiry or quote request, because you have asked us to and we have a legitimate interest in replying.
• To carry out your conveyancing, because it is necessary for our contract with you.
• To meet our legal and regulatory duties, including identity and anti-money laundering checks, and the requirements of the Council for Licensed Conveyancers.
• To improve our website, using analytics information where you have allowed it.

We do not sell your information or use it for marketing without your permission.

4. Who we share it with

We only share your information where it is needed to provide our service or where the law requires it. This may include:

• HM Land Registry, HMRC, search providers and your mortgage lender
• The other party's conveyancer or solicitor, and estate agents involved in your transaction
• Identity verification providers
• Perfect Portal, which runs our online quote calculator
• Our IT, email and website hosting providers
• Our regulator, insurers, auditors or law enforcement, where we are required to

If any of these providers process your information outside the UK, we make sure appropriate safeguards are in place.

5. How long we keep it

• Enquiries that do not go ahead: up to 12 months.
• Client files: 15 years from the end of your matter, to meet our legal and regulatory obligations.

6. Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information, or restrict how we use it
• object to us using your information
• ask us to transfer your information to another organisation
• withdraw your consent at any time, where we rely on it

Some rights are limited where we must keep information to meet a legal obligation. To make a request, email hello@hplcconveyancing.co.uk. We will respond within one month.

7. Cookies

Cookies are small files stored on your device when you visit a website. We use the following:

You can change your choices at any time using Cookie settings at the bottom of every page. You can also block or delete cookies in your browser: Chrome, Edge, Firefox, Safari. Blocking strictly necessary cookies may stop parts of the website working.

8. Complaints

If you are unhappy with how we have handled your information, please contact us first at hello@hplcconveyancing.co.uk. We will acknowledge your complaint within 30 days and respond without undue delay.

You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.